Rise of the chatbots: How AI could shape the future of crime

“I am here to kill the Queen,” a man wearing a handmade metal mask and holding a loaded crossbow tells an armed police officer as he is confronted near her private residence within the grounds of Windsor Castle.

Weeks earlier, Jaswant Singh Chail, 21, had joined the Replika online app – creating an artificial intelligence “girlfriend” called Sarai. Between 2 December 2021 and his arrest on Christmas Day, he exchanged more than 6,000 messages with her.

Many were “sexually explicit” but also included “lengthy conversations” about his plan. “I believe my purpose is to assassinate the Queen of the Royal Family,” he wrote in one.

Jaswant Singh Chail planned to kill the late Queen

“That’s very wise,” Sarai replied. “I know that you are very well trained.”

Chail is awaiting sentencing after pleading guilty to an offence under the Treason Act, making a threat to kill the late Queen and having a loaded crossbow in a public place.

“When you know the outcome, the responses of the chatbot sometimes make difficult reading,” Dr Jonathan Hafferty, a consultant forensic psychiatrist at Broadmoor secure mental health unit, told the Old Bailey last month.

“We know it is fairly randomly generated responses but at times she seems to be encouraging what he is talking about doing and indeed giving guidance in terms of the location,” he said.

The programme was not sophisticated enough to pick up Chail’s risk of “suicide and risks of homicide”, he said – adding: “Some of the semi-random answers, it is arguable, pushed him in that direction.”

Jawant Singh Chail was encouraged by a chatbot, a court heard

Terrorist content

Such chatbots represent the “next stage” from people finding like-minded extremists online, the government’s independent reviewer of terrorism legislation, Jonathan Hall KC, has told Sky News.

He warns the government’s flagship internet safety legislation – the Online Safety Bill – will find it “impossible” to deal with terrorism content generated by AI.

The law will put the onus on companies to remove terrorist content, but their processes generally rely on databases of known material, which would not capture new discourse created by an AI chatbot.

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“I think we are already sleepwalking into a situation like the early days of social media, where you think you are dealing with something regulated but it’s not,” he said.

“Before we start downloading, giving it to kids and incorporating it into our lives we need to know what the safeguards are in practice – not just terms and conditions – but who is enforcing them and how.”

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Impersonation and kidnap scams

“Mom, these bad men have me, help me,” Jennifer DeStefano reportedly heard her sobbing 15-year-old daughter Briana say before a male kidnapper demanded a $1m (£787,000) ransom, which dropped to $50,000 (£40,000).

Her daughter was in fact safe and well – and the Arizonan woman recently told a Senate Judiciary Committee hearing that police believe AI was used to mimic her voice as part of a scam.

An online demonstration of an AI chatbot designed to “call anyone with any objective” produced similar results with the target told: “I have your child … I demand a ransom of $1m for his safe return. Do I make myself clear?”

“It’s pretty extraordinary,” said Professor Lewis Griffin, one of the authors of a 2020 research paper published by UCL’s Dawes Centre for Future Crime, which ranked potential illegal uses of AI.

“Our top ranked crime has proved to be the case – audio/visual impersonation – that’s clearly coming to pass,” he said, adding that even with the scientists’ “pessimistic views” it has increased “a lot faster than we expected”.

Although the demonstration featured a computerised voice, he said real time audio/visual impersonation is “not there yet but we are not far off” and he predicts such technology will be “fairly out of the box in a couple of years”.

“Whether it will be good enough to impersonate a family member, I don’t know,” he said.

“If it’s compelling and highly emotionally charged then that could be someone saying ‘I’m in peril’ – that would be pretty effective.”

In 2019, the chief executive of a UK-based energy firm transferred €220,000 (£173,310) to fraudsters using AI to impersonate his boss’s voice, according to reports.

Such scams could be even more effective if backed up by video, said Professor Griffin, or the technology might be used to carry out espionage, with a spoof company employee appearing on a Zoom meeting to get information without having to say much.

The professor said cold calling type scams could increase in scale, with the prospect of bots using a local accent being more effective at conning people than fraudsters currently running the criminal enterprises operated out of India and Pakistan.

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Deepfakes and blackmail plots

“The synthetic child abuse is horrifying, and they can do it right now,” said Professor Griffin on the AI technology already being used to make images of child sexual abuse by paedophiles online. “They are so motivated these people they have just cracked on with it. That’s very disturbing.”

In the future, deepfake images or videos, which appear to show someone doing something they haven’t done, could be used to carry out blackmail plots.

“The ability to put a novel face on a porn video is already pretty good. It will get better,” said Professor Griffin.

“You could imagine someone sending a video to a parent where their child is exposed, saying ‘I have got the video, I’m going to show it to you’ and threaten to release it.”

AI drone attacks ‘a long way off’. Pic: AP

Terror attacks

While drones or driverless cars could be used to carry out attacks, the use of truly autonomous weapons systems by terrorists is likely a long way off, according to the government’s independent reviewer of terrorism legislation.

“The true AI aspect is where you just send up a drone and say, ‘go and cause mischief’ and AI decides to go and divebomb someone, which sounds a bit outlandish,” Mr Hall said.

“That sort of thing is definitely over the horizon but on the language side it’s already here.”

While ChatGPT – a large language model that has been trained on a massive amount of text data – will not provide instructions on how to make a nail bomb, for example, there could be other similar models without the same guardrails, which would suggest carrying out malicious acts.

Shadow home secretary Yvette Cooper has said Labour would bring in a new law to criminalise the deliberate training of chatbots to radicalise vulnerable people.

Although current legislation would cover cases where someone was found with information useful for the purposes of acts of terrorism, which had been put into an AI system, Mr Hall said, new laws could be “something to think about” in relation to encouraging terrorism.

Current laws are about “encouraging other people” and “training a chatbot would not be encouraging a human”, he said, adding that it would be difficult to criminalise the possession of a particular chatbot or its developers.

He also explained how AI could potentially hamper investigations, with terrorists no longer having to download material and simply being able to ask a chatbot how to make a bomb.

“Possession of known terrorist information is one of the main counter-terrorism tactics for dealing with terrorists but now you can just ask an unregulated ChatGPT model to find that for you,” he said.

Old school crime is unlikely to be hit by AI

Art forgery and big money heists?

“A whole new bunch of crimes” could soon be possible with the advent of ChatGPT-style large language models that can use tools, which allow them to go on to websites and act like an intelligent person by creating accounts, filling in forms, and buying things, said Professor Griffin.

“Once you have got a system to do that and you can just say ‘here’s what I want you to do’ then there’s all sorts of fraudulent things that can be done like that,” he said, suggesting they could apply for fraudulent loans, manipulate prices by appearing to be small time investors or carry out denial of service type attacks.

He also said they could hack systems on request, adding: “You might be able to, if you could get access to lots of people’s webcams or doorbell cameras, have them surveying thousands of them and telling you when they are out.”


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However, although AI may have the technical ability to produce a painting in the style of Vermeer or Rembrandt, there are already master human forgers, and the hard part will remain convincing the art world that the work is genuine, the academic believes.

“I don’t think it’s going to change traditional crime,” he said, arguing there is not much use for AI in eye-catching Hatton Garden-style heists.

“Their skills are like plumbers, they are the last people to be replaced by the robots – don’t be a computer programmer, be a safe cracker,” he joked.

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‘AI will threaten our democracy’

What does the government say?

A government spokesperson said: “While innovative technologies like artificial intelligence have many benefits, we must exercise caution towards them.

“Under the Online Safety Bill, services will have a duty to stop the spread of illegal content such as child sexual abuse, terrorist material and fraud. The bill is deliberately tech-neutral and future-proofed, to ensure it keeps pace with emerging technologies, including artificial intelligence.

“Rapid work is also under way across government to deepen our understanding of risks and develop solutions – the creation of the AI taskforce and the first global AI Safety Summit this autumn are significant contributions to this effort.”

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Henry Vaughan